FreshMeatMart FAQ
Welcome to FreshMeatMart! Here are answers to some frequently asked questions.
Ordering
Q: How do I place an order?
A: Browse our products, select your desired items, choose quantity, and click “Add to Cart.” When ready, proceed to checkout to complete your purchase.
Q: Can I modify or cancel my order?
A: You can modify or cancel your order within 1 hour of placing it. Contact our customer service for assistance.
Shipping
Q: What are the shipping options?
A: We offer standard, expedited, and express shipping. Delivery times and costs vary by location and shipping method selected.
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. Shipping costs and delivery times will be calculated at checkout.
Payment
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and FreshMeatMart gift cards.
Q: Is my payment information secure?
A: Yes, we use SSL encryption to protect your payment information. Your data is safe with us.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unopened, unused, and in original condition. Visit our Returns page for more details.
Q: How do I initiate a return or exchange?
A: Log in to your account, go to “Order History,” select the item you wish to return, and follow the instructions. For exchanges, contact our customer service.
Account and Support
Q: How do I create an account?
A: Click on “Sign Up” at the top of our homepage, fill in your details, and follow the prompts.
Q: I forgot my password. What should I do?
A: Click “Forgot Password” on the login page and follow the instructions to reset your password.
Q: How can I contact customer service?
A: You can reach us via email at support@freshmeatmart.com or call us at +91 6303509621. Our support team is available Monday to Friday, 9 AM – 5 PM (PST).
Promotions and Discounts
Q: How do I use a promo code?
A: Enter the promo code at checkout in the “Promo Code” box and click “Apply.” The discount will be reflected in your total.
Q: Can I use multiple promo codes on one order?
A: No, only one promo code can be applied per order.
Thank you for shopping with FreshMeatMart! If you have any other questions, please don’t hesitate to contact us.